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FAQs

I ORDERED, NOW WHAT?
Each item is handcrafted and packaged for shipment by a small team. Your order may take 7-10 business days for fulfillment in addition to delays from USPS. Please take this into consideration if ordering for special occasions thank you for your patience & support.
 
I NEED IT BAD, WHEN WILL I GET MY ORDER?

Once shipped, orders take 3 to 5 business days to deliver with USPS. Please refer to USPS once your order is shipped.

Fusion Scents is not responsible for lost or stolen packages. Please file a claim with the courier directly. If items arrive damaged you must file a claim with the courier.

Fusion scents does not accept responsibility for packages that have wrong, incomplete or insufficient addresses, phone numbers, or emails provided to us by the customer during check out.

 

 

DO YOU SHIP OVERSEAS? 

We currently ship everywhere within the US.

 

 

CAN I RETURN THIS?

All sales are final. If your items are broken or do not arrive contact the courier immediately o file a claim.

Packages marked "Return To Sender" will be refunded minus the cost of shipping.

Packages marked as "Delivered" do not qualify for a refund nor replacement. You must file a claim with courier if you have not received items marked as "Delivered." Any package marked as "Abandoned" do not qualify for a refund nor replacement. A claim can not be filed on items marked "Abandoned."

 

 

IM NOT SURE WHAT TO ORDER, WHAT DO YOU SUGGEST?

Our gift cards are perfect for you, or a friend, or a cousin, or a coworker!

 

 

CAN I REUSE MY BOTTLES AND JARS?

We encourage you to, candle jars can be repurposed for storage and décor!

Check out the how to video on Instagramwww.instagram.com/fusionscents.com and share your recycled creation with us ! 

 

WHAT ARE YOU MADE OF?

Our candles are 100% coconut wax. The fragrances used are phthalate free and we use cotton wicks! All other products are 100% natural.